Privacy Policy

This Privacy Policy explains how Wildcard Casino may collect, use, store and disclose information when you visit our website, create or use an account, contact support, or use our gambling services. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that information may be handled as described below, subject to your legal rights and any applicable privacy requirements in Australia.

Wildcard Casino operates under a Curaçao eGaming (CEG) licence. All transactions are secured with 256-bit SSL encryption, and RTG games run on independently certified random number generators.

Information we may collect

The information we collect depends on how you use Wildcard Casino and the features you access. Some information is provided directly by you, while other information is collected automatically when you use the website. We only seek information that is reasonably relevant to operating, protecting and improving the service, meeting legal obligations, and responding to player requests.

Account and identity information

When you register or manage an account, we may handle information such as your name, date of birth, residential details, contact details, username, account credentials and account preferences. We may also record information about responsible gambling settings, account status, communications preferences and interactions with customer support.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or information. This can include identity documents, proof of address and other information needed for account checks. Verification information may be reviewed to help prevent impersonation, fraud, money laundering, unauthorised access and other misuse of the service.

Payment and transaction information

We may collect records relating to deposits, withdrawals, bets, account balances, payment methods, transaction history and related account activity. Payment providers may process payment details on our behalf. Where appropriate, we may receive confirmation or limited payment information rather than complete card or account details. Transaction records help us provide the service, resolve queries, identify unusual activity and meet record-keeping requirements.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device information, language settings, approximate location, pages viewed, links used, session details and access times. We may also collect information about how the website performs and how players interact with its features. This information can assist with security, troubleshooting, analytics and service improvements.

Communications and support information

If you contact us, we may keep the content of your messages, any attachments or documents you provide, and records of our responses. These records help us verify your identity, investigate concerns, provide support, maintain service quality and keep an appropriate history of account-related requests.

How and why we use information

Wildcard Casino may use personal information for the purposes connected with providing and administering the website and gambling services. The purposes may include the following:

Creating, maintaining and administering your player account.
Processing and recording deposits, withdrawals, bets and other transactions.
Confirming your identity, age, eligibility and authority to use an account.
Carrying out security, anti-fraud, anti-money-laundering and other risk checks.
Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
Providing customer support and responding to questions, complaints and requests.
Communicating with you about your account, service notices, security matters and operational updates.
Sending marketing communications where permitted and where you have chosen to receive them.
Understanding website usage, maintaining technical performance and improving features.
Managing responsible gambling tools, account restrictions and player safety processes.
Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
Protecting the rights, property, safety and security of players, the website and other persons.

We may use information where it is needed to provide a service you have requested, to operate and secure the account, to comply with an applicable obligation, or for a legitimate operational purpose that is consistent with the service. Where consent is required, we may ask for it. You can withdraw consent to marketing communications at any time using the unsubscribe option in a message or by contacting us.

We do not use personal information for purposes that are unrelated to the website without a reasonable basis or, where required, your permission. If a proposed use is materially different from the purpose for which information was collected, we may provide further information or seek consent where appropriate.

Cookies, disclosures and information security

Cookies and similar technologies

Wildcard Casino may use cookies and similar technologies to keep the website working, remember preferences, support login and security functions, understand website traffic, and improve content and performance. Some cookies may be placed by service providers that support website features, analytics, security or payment processes. Cookies may be temporary or remain on your device for a longer period, depending on their purpose.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be saved. Browser controls vary, so you should review the settings and help information for the browser or device you use.

Sharing information

We may share relevant information with service providers and professional partners that help operate the website. These parties may support identity verification, payment processing, fraud prevention, information technology, hosting, customer support, communications, analytics, security and responsible gambling processes. They should receive information only where it is relevant to the service they provide and should handle it in accordance with applicable requirements.

Information may also be disclosed where necessary to comply with a lawful request, legal process or applicable obligation; to investigate suspected fraud or other wrongdoing; to protect players or other persons; or to establish, exercise or defend legal rights. If the business or part of the service changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate safeguards.

Security

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security procedures, monitoring, encryption or other safeguards appropriate to the information and the risks involved. However, no website, device or internet transmission can be guaranteed to be completely secure. You should keep account credentials confidential and contact support promptly if you suspect unauthorised access.

Storage, retention and international handling

Personal information may be stored electronically or in other records used to operate the website. It may be handled by service providers in Australia or in other countries, depending on the systems and services used to provide the website. Where information is handled across borders, we seek to use appropriate arrangements and safeguards consistent with applicable privacy requirements.

We retain information for as long as it is reasonably needed for the purposes described in this Privacy Policy. The period may depend on the type of information, the reason it was collected, account and transaction history, security needs, dispute resolution, and our legal or operational obligations.

Closing an account does not necessarily result in immediate deletion of every record. Some account, verification, payment, transaction, communications or security records must be kept for a period required by law or for other legitimate purposes, such as preventing fraud, resolving disputes or demonstrating compliance. When information is no longer needed, it may be deleted, anonymised or securely disposed of in accordance with our processes.

Information about other people

If you provide information about another person, you should do so only where you are authorised to provide it and where you have explained how their information may be used. We may take reasonable steps to confirm the accuracy and authority associated with information provided to us.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed or is otherwise eligible for removal, and withdrawing consent to receive marketing communications.

Making a privacy request

To exercise your data rights, or to ask a question about this Privacy Policy, contact support@wildcardcasino.top. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before releasing information, making changes or completing a deletion request. This is intended to protect your information from unauthorised access.

Access: ask what personal information we hold about you and, where appropriate, request a copy.
Correction: tell us which information is inaccurate, incomplete or out of date and ask us to update it.
Deletion: ask us to delete eligible personal information where it is no longer required or where another lawful basis for retention does not apply.
Marketing consent: withdraw permission for marketing communications by using an unsubscribe option or contacting support@wildcardcasino.top.

Some requests may be limited or declined where we are required or permitted to retain information, where responding would affect another person's privacy, where we cannot verify the requester, or where the information is needed for security, legal, transaction or responsible gambling purposes. If a request cannot be completed in full, we will aim to explain the reason in general terms.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, our information practices, technology or applicable requirements. The updated version will be made available on the website and will apply from the date shown or from the time it is published, where appropriate. We encourage players to review this page periodically so they understand how information is handled.